SMOKOS AU
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Smokos AU support channels

Live Support

Live chat is the fastest way to reach us and is staffed around the clock. Email is better for anything needing documents or a written record.

Fastest

Live Chat

Open 24/7. Typical first response under two minutes. Gold tier and above skip the queue.

Open Chat

For Documents

Email Us

Verification files, complaints and anything needing a paper trail. Replies within 24 hours.

Send Message

Self-Serve

Help Topics

Most questions are answered on the banking, promotions and responsible gambling pages.

Browse Help
24/7 support at Smokos AU

Send Us a Message

Never include your password. Support will never ask for it.

This form posts nowhere until it is connected to your helpdesk — wire the action to your ticketing backend before launch.

Hours

Live chat: 24 hours, 7 days.

Email: answered within 24 hours, usually much faster during AEST business hours.

Verification review: within 24 hours on business days.

Deposit & withdrawal help Bonus terms Limits & self-exclusion Terms & conditions Privacy policy
Not happy with an answer? Ask for the complaint to be escalated — it goes to a manager and you will get a written response within five business days. If you are still not satisfied after that, our terms set out the independent dispute resolution route available to you.